At Esteé Lauder I have (and continue) to work within the Business Operations Team within the UK branch of ELC (Esteé Lauder Companies).

There I work with other technical teams and members to build automated solutions to assist with the process of taking orders from one/many of the 17 UK brands, and ensuring they are sent to the warehouse for processing. This can include but not be exhaustive to;

• Working with XML based SOAP APIs, both consuming and exposing
• Importing data from SFTP locations on routines to ensure orders are picked up by warehouse
• Migrating from legacy file based transfers to modern JSON API solutions to reduce manual input and increase efficiency
• Assisting with and troubleshooting trouble orders
  • International names
  • Fraud detection solutions
• Assisting and contributing to global process change
  • Moving from Pay On Order, to Pay On Dispatch
  • Migrating payment gateway for 17 UK brands, many multimillion in sales a day, with 0 downtime
• Recovering, and protecting over £70k of false refund orders that have gone unnoticed for 8 years
• Automation of 3rd party sales to internal warehouse shipping solutions
  • Handling thousands of orders daily
  • Integration with 3rd party software to detect new orders
  • Pushing data updates for sale stage (processing, dispatch, delivered, cancelled) to 3rd party reseller